Cancelations & Returns
Cancelation Policy: The nature of our industry requires that all orders are made to order. If, for any reason, you would like to cancel an order prior to the art department receiving the design for the conversion to an embroidery or vector file we can cancel the order and submit a refund right away. Generally, artwork is submitted within 3 business days from the original order date. Any major changes made to artwork after it has been submitted to the art department may incur an editing fee ranging from $5.00 to $25.00 depending on the changes being made. This fee would be applied if a customer wishes to completely change the logo from what they originally submitted without any communication prior to the conversion process.
If, for any reason, a customer would like to cancel an order after our art department has returned the converted artwork there will be a $25.00 logo set-up fee applied and the difference of the order total and the logo set-up fee will be refunded within 7 – 10 business days if entire order paid in advance. This period includes any cancellation during the proofing process. All artwork submitted to All Star Caps, Inc. will be kept on file.
Any cancellations due to the unsatisfactory result of the artwork conversion will be reviewed on a case by case basis. All Star Caps, Inc. will make any adjustments to artwork to satisfy a customer’s order prior to cancellation. If a customer would like to cancel during the proofing process due to being unsatisfied with the artwork and there are no options for revising artwork to the customer’s satisfaction a supervisor will review the cancellation request and determine if there will be any artwork fees associated with the cancellation.
If, for any reason, a customer would like to cancel an order after the supplier of blank items has shipped the order to a production team there may be restocking fees in addition to artwork fees. The fees associated with a cancellation after artwork approval and shipment from the supplier will be evaluated on a case by case basis.
All Star Caps, Inc. will not be able to cancel an order once production has begun. Please refer to our return policy regarding any returns once an order has been produced and shipped.
Return Policy: All Star Caps, Inc. is not able to accept a return of decorated garments unless an item is defective or the item(s) were embellished differently than the customer approved artwork. We require that a customer contact us within 10 days of delivery of the order regarding any imperfections of decoration or a defective garment to determine a resolution. If we are not contacted within that time period we will review the inconsistencies with the order on a case by case basis.
All Star Caps, Inc. will not accept a return of decorated garments due to sizing issues. Our website provides in-depth size charts and we are able to send samples of garments prior to producing an order if there is any concern with the sizing. Samples are shipped blank and if a decorated sample is required to finalize an order we can send a decorated sample. Decorated samples are non-returnable for any reason and may incur a cost. The costs for decorated samples will be determined upon request. In addition, the coloring of an item may vary from what is shown on a computer screen. If a customer requires a specific color for their order we strongly recommend ordering samples to ensure the satisfaction with the final shipment.